Staff: Coronavirus Policy Statement &
Business Contingency Plan

For our staff, helping to keep yourselves and our clients safe. If you have any questions, please get in contact.

Staff Policy Statement

In order for us to ensure that we can provide the best possible service, it is vitally important that your personal information is kept up-to-date and that we have accurate emergency contact numbers.  

According to the NHS and the WHO, the main symptoms of the coronavirus usually include:

  • A persistent cough.
  • A high temperature.
  • Shortness of breath.
  • Loss of taste and smell.


In its early stages, these symptoms are similar to other respiratory diseases, including flu and the common cold. If someone has symptoms, consider whether they have travelled outside of the country at all.

Symptoms are thought to appear between two and 10 days after contracting the virus but may be up to 24 days.

There is also good evidence, as yet unconfirmed, that the virus can be spread by asymptomatic people – that is people who carry the virus but are not yet sick.

Hand hygiene is the first and most important line of defence.  You must wash your hands upon arrival at any destination immediately as well as upon departure.  

Like cold and flu bugs, the new virus is spread via droplets when a person coughs or sneezes.  The droplets land on surfaces and are picked up on the hands of others and spread further. People catch the virus when they touch their infected hands to their mouth, nose or eyes.

It follows that the single most important thing they can do to protect themselves is to keep their hands clean by washing them frequently with soap and hot water.  If no soap or hot water is available then a hand sanitising gel that is at least 60% alcohol will suffice.    

Also try to avoid touching your mouth, nose or eyes with unwashed hands – something we all do unconsciously on average about 15 times an hour.

Other tips include:

  • Carry a hand sanitiser with you to make frequent cleaning of hands easy. (This should be a minimum of 60% alcohol)
  • Always wash hands before eating.
  • Be especially careful in busy airports and other public transport systems about touching things and then touching your face.
  • Carry disposable tissues, cover the nose and mouth when coughing or sneezing and dispose of the tissue carefully. (catch it, bin it, kill it)
  • Do not share snacks from packets or bowls that others are dipping their fingers into.
  • Avoid shaking hands or cheek kissing if you suspect viruses are circulating.
  • Regularly clean not just your hands but commonly used surfaces and devices you touch or handle.


Following advice from Public Health England (South West):

  • Disposable cloths should be used where possible and changed after every use. 
  • No mechanical cleaning equipment should be used in the household – this includes items such as hoovers, carpet cleaners and buffers. 


It is believed that in order to pass the virus from person to person, contact within 2 metres is required for a period of no less than approximately 15 minutes.

Follow NHS advice.

If advised, then ensure you self-isolate as instructed.

Risk of transmission should be minimised through safe working practices.

Use Personal Protective Equipment (PPE) for activities that bring you into close personal contact, such as washing and bathing, personal hygiene and contact with bodily fluids.

Aprons, gloves and fluid repellent surgical masks should be used in these situations. If there is a risk of splashing, then eye protection will minimise risk.

New PPE must be used for each episode of care. It is essential that PPE is stored within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste within the room. This should be put aside for at least 72 hours before being put in the usual household waste bin.

We are registered with NHS PPE supplies and getting regular weekly deliveries to ensure we have plenty of stock.

Use household products, such as detergents and bleach as they are effective in getting rid of viruses on surfaces. Frequently touched surfaces should be cleaned regularly.

Personal waste (for example use tissues, continence pads and other items soiled with bodily fluids) and disposable cleaning cloths can be stored securely within disposable rubbish bags. This should be put aside for at least 72 hours before being put in the usual household waste bin.

You should not shake dirty laundry. This minimises the possibility of dispersing virus through the air.

Wash items as appropriate, in accordance with the manufacturer’s instructions.

Dirty laundry that has been in contact with an ill person can be washed with other people’s items. If the individual does not have a washing machine, wait a further 72 hours after the 7-day isolation period has ended; the laundry can then be taken to a public laundrette.

Items heavily soiled with body fluids, for example, vomit or diarrhoea, or items that cannot be washed, should be disposed of, with the owner’s consent.

It is possible during these difficult times, that carers may need time off work in order to care for family affected or due to a lack of childcare should educational establishments close or the symptoms mentioned previously are displayed.

The Company’s usual sick leave and pay entitlements apply if someone has coronavirus.

The Company procedure for notifying the line manager of staff sickness must be followed.

You will receive Statutory Sick Pay if you:

  • Have been told by a medical expert to self-isolate.
  • Have had to go into quarantine.
  • Have coronavirus symptoms, for example a persistent cough or high temperature.
  • Get at least 2 metres (7 feet) away from anyone.
  • Shut yourself into one room.
  • Avoid touching anything or anyone.
  • Cough into the crease of your elbow.
  • Sneeze and blow into a tissue and then discard into a bin immediately.
  • Use a separate bathroom.

In this case you are entitled to your usual pay.

You are entitled to time off work to help someone who depends on you (a ‘dependant’) in an unexpected event or emergency. This would apply to situations to do with coronavirus. For example:

  • If you have children you need to look after or arrange childcare for because a school or educational establishment has closed.
  • To help your child or another dependant if they’re sick, or need to go into isolation or hospital.

This time off will be unpaid. The amount of time off you take to look after someone must be reasonable for the situation. For example, you might take 2 days off to start with, and if more time is needed, you may be able to book holiday.

Some people may feel that they do not want to come to work if they are afraid of catching the virus. If there are genuine concerns, the employer must try to resolve them to protect the health and safety of the staff, ie flexible working.

If the matter cannot be resolved, you may be able to arrange to take time off as holiday or unpaid leave, but the employer does not have to agree to this.

Refusal to attend work could result in disciplinary action.

Seek guidance by dialling 111.

Closure of the workplace would be an extreme circumstance. Staff may be entitled to be paid subject to conditions. Some staff may be able to work from home.


Individual task emergency sheet. Detailed action plan. In the On-Call care folder and uploaded to CareLine Live for carers information.

Field-based staff

Staff have been issued with gloves, aprons and face masks and are required to carry hand sanitiser. Hands must be washed or sanitised on entry and exit of every home.

Office staff

Office staff do not work in very close contact with one another; however, a practice of regular handwashing must be followed. Good hygiene in shared areas such as the kitchen must be followed. Nobody should enter the office without washing their hands using soap and hot water.

Managing and monitoring this policy during the coronavirus outbreak

The outbreak of coronavirus is currently gathering momentum.

The Registered Manager will monitor the situation and follow guidance issued from government agencies, rather than reacting to media sources.

Any change to our policy or working practice will be implemented without delay.

The Registered Manager is in contact with NHS Community Sister with regards to further supplies as required. (ie bodysuits)

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Overall Rating: Good

“People’s individual needs and preferences were known and understood by staff which meant that they received a person-centred service.”
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