Complex
Care Service

We are based in Droxford and cover Petersfield, Portsmouth, Waterlooville, Havant, Eastleigh, Southampton and surrounding areas.

Complex Care

Our complex care services department cater to complex medical and clinical needs:

We specialise in respiratory failure and tracheostomy care, such as:

  • Oxygen therapy
  • Non Invasive Ventilation AVAP/BiPAP/CPAP
  • All aspects of tracheostomy management
  • Physio such as chest physio/cough assist
  • Suction such as deep suction/throat suction/mouth suction
  • Seizures
  • PEG/RIG/JIG management
  • PEG/RIG/JIG nutrition, fluid and supplements
  • Bolus and pump feeds and medication administration via PEG/RIG/JIG
  • All aspects of medication administration including controlled drugs
  • Catheter management
  • Colostomy management
  • Wound care and skin integrity management

 

Our Health Care Support Workers are highly trained to each individual they care for. They complete classroom lessons followed by a Pass/Fail Test taught by our Specialist Respiratory RGN fully accredited with a live PIN. We also complete competencies after certification to ensure that the knowledge learnt is practiced when the client gets home.

Verina Daly Care Complex Care 1
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Our Specialist RGN supports us with our Clinical Governance by carrying out Audits/competencies and she will meet our clients prior to taking on the care in order for her to write our bespoke training “Who Am I” this lesson will be drawn up having met the Healthcare Professionals/Hospital staff currently caring for the patient to ensure that we have captured all our clients needs in order to deliver safe care upon discharge.

As part of supporting our clients safely at home with such complex needs we take on extended training to include:

  • Moving and assisting with hoist and complex breathing apparatus
  • Emergency procedures like “plug” “emergency suction” “aspiration prevention” “ambu bag”
  • Basic Life Support
  • Choking algorythms

 

Our clients are then assigned a specialist team to meet their needs and this team will be consistent and permanent staff.

  • We can also support with day to day requirements such as:
  • Consumables list and stock control/Ordering/Delivery
  • Equipment such as service dates, collecting spare equipment from the hospital ward

Other Care Services

Our expert services can be tailored to your needs. Our highly trained staff can cover a range of medical and personal care needs. Discover more of our services.

24 Hour Care

24 Hour Care

Our 24 hr care is covered by local carers on a shift basis. With this type of home care, we will look after every aspect of running the home, and assist with every need that a client may have.
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Specialist Care

Specialist Care

We have carers which specialise in caring for Alzheimer’s, Dementia, end of life and 24-hour care.
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Overall Rating: Good

“People’s individual needs and preferences were known and understood by staff which meant that they received a person-centred service.”
Read our report in full and discover more about why our overall rating is good!

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